Data privacy policy

1. Notice Objective
To collect and use personal information fairly and transparently by proving access to personal data retained and provide greater choice and control over how its used, you agree that we may collect, store and use it 9a) in order to perform our contractual obligations to you, (b) based on our legitimate interest for processing (i.e. for internal administrative purposes or for the detection or prevention of crime) or (c) based on your consent, which you may withdraw at any time.

2. What personal date is collected, how its retained and how its processed:
Mosaique Creative & Marketing are, responsible for data collection, manual processing and the protection of personal information and will make information available to its data subjects on request (the individuals whom the data relates to), so far as practicable or when legally obliged to do so.

  • What information is being collected.
  • Who collects it
  • How is it collected.
  • How will it be used.
  • Who it will be shared with.
  • How it is protected
  • What will be the effect of this on the individuals concerned.
  • If the intended use is likely to cause individuals to object or complain

3. What personal information is being collected:
Mosaique Creative & Marketing collect and retain the following information:

  • Company name
  • Contact names
  • Contact address
  • Telephone number
  • Contact email address
  • Stand, project related information to provide services.
  • Your industry sector.

4. Request for Consent:
The European Union General Data Regulation (GDPR), regulated by the Information Commissioners Office sets a high standard for consent. Consent means offering people genuine choice and control over how organisations use data. Consent requires a positive opt-in and not any pre-ticked boxes or any other method of consent by default.

Mosaique Creative & Marketing wants to keep its clients/customers informed of services which offer cost effective production solutions for their requirements. To do that we need to ask for your consent to process specifically your contact information to communicate with yourself on our services offered through both normal communication and marketing means. This very basic marketing supports us both by offering you options on our services, project management skills and production to meet your requirements.

If following consent Mosaique Creative & Marketing do not contact, you are promoting its services for a period greater than eighteen months your consent will need to be re-sought.

You have the right to request Mosaique Creative & Marketing, to stop processing your personal data by withdrawing consent. You can withdraw consent in part or in full, for example you may wish to be contacted by Email only and by no other means when promoting our product and services.

5. Who collects the personal information:
On the permission of the subject all employees of Mosaique Creative & Marketing collect information detailed above as and when required.

6. How we collect information:
To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

  • Register to use our websites, services this may include your name (including business name), address, email address and telephone number. We may also ask you to provide additional information about your business and your preferences.
  • Place an enquiry on our website or contact regarding our services; this may include your name (including business name), address, contact (including telephone number and email address) and payment details.
  • Complete online forms (including call back requests), take part in surveys, post on our message boards, post any blogs, download information on our website or within our service.
  • Interact with us using social media.
  • Provide your contact details to us when registering to use or accessing any websites, applications or services we make available or when you update those details.
  • Contact us offline, for example by telephone, SMS, Fax, Email or post
  • We will also collect your information where you partially complete and/or abandon any information
    inputted into our website and/or other online forms and may use this information to contact you to
    remind you to complete any outstanding information and/or for marketing purposes prior to using said information.

We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services (for example we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information) and we will ask for our permission before we do so If you intend giving us personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws. In so far as required by applicable data protection laws, you must ensure that beforehand you have their explicit consent to do so and that you explain to then how we collect, use, disclose and retain their personal information or direct them to read our Privacy Policy.

7. How we use your information
To the extent permissible under applicable law, we use your information to:

  • Provide any information and services that you have requested.
  • Compare information for accuracy.
  • Provide, maintain, protect and improve any services and information that you have requested from us.
  • Manage and administer your use of services you have asked us to provide.
  • Manage our relationship with you 9 for example through project management, marketing contact)
  • Monitor, measure, improve and protect our content, website, applications, and services and provide enhanced, personal, user experience for you.
  • Provide you with information that we are required to send you to comply with our regulatory or legal obligations.
  • Detect, prevent, investigate, or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes)
  • Contact you to see if you would like to take part in any customer research we may undertake for example (feedback on your use of our services)
  • To monitor, carry out statistical, analysis and benchmarking, provided that in such circumstances it is on aggregated basis which will not be linked back to you or any living individual.
  • Deliver targeted advertising, markets (including in-product messaging) or information to you which may be useful to you, based on your use of our services.
  • Deliver joint content and services with third parties with whom you have a separate relationship (for example social media providers)
  • Check specific information from your device or systems directly relevant to your use of the websites, applications, or services against our records to make sure the websites, applications or services are being used in accordance with our agreements and to troubleshoot problems.
  • Obtain information relating to any technical errors or other issues with our website, applications, and services.
  • Collect information about how you and users use the functions of the features of our website, applications, and services.
  • Gather statistical information about the operating system and environment from which you access our applications or services.
  • You can manage your privacy settings within your browser or our application and services (where applicable)

In addition to the purpose described in this section, we may also use information we gather to deliver targeted marketing or service information to you which may be useful, based on your use of the website.

We may monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about our website, applications, and services you engage with us, ask us about, and in order to meet legal and regulatory obligations generally.

8. Your information and your rights:
To view your personal information retained by Mosaique Creative & Marketing, you should contact us, and the information will be provided without delay and at last within one month of its receipt.

You are entitled to request any personal contact information be rectified it is inaccurate or incomplete. Any request must be written and addressed to the Managing Director Mosaique Creative & Marketing and a response will be provided within one month of receipt as long as the request is clear in the information being sought. Should further clarification be necessary this will be sought from yourself and one the Company has a clear request the one-month limit will commence.

The right to erasure does not provide an absolute ‘right to be forgotten’. You have a right to have personal data erased to prevent it being processed when you withdraw consent. You can withdraw consent in part or in full, for example you may wish to be contacted by email only when marketing our product or services. To make a request to withdraw consent please contact the Managing Director Mosaique Creative & Marketing.

9. Who will your personal data be shared with:
Mosaique Creative & Marketing will only share or impart any personal information if legally obliged to do so, or in the pursuit of delivering services to you, for example the use of one our third parties to provide additional information in order that we may full fill your requirements.
Any Third-Party provider we use will have full security measure in place to protect said information.

10. How is my personal information protected:
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage. We will do our best to protect your personal information, but we cannot guarantee the security of your information which is transmitted to our website, applications, or services or to other website, applications and services via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our website, applications or services please keep this password safe- we will not share this password with anyone.

11. How long will my personal information be retained:
Information is held for the duration of a business solvency until it ceases to trade, or a request is made to withdraw consent in part or in full.
Mosaique Creative & Marketing reserves the right to terminate any agreement to support if any request of change or amendment to information limits, impairs, or prevents its ability to provide an appropriate and adequate standard of service using our existing systems and procedures going forward.

12. Changes to our privacy policy
We may change our Privacy Policy from time to time. However, we will not reduce your rights under the Privacy Policy. We will always update this Privacy Policy on our website showing the current effective date.

13. Statement of Transparency and fairness:
Mosaique Creative & Marketing regard the personal information collected when manually processed with a business purpose or purchasing history to be fair to retain and necessary for the specific action or business of marketing and promoting its product and services. The information is protected, it’s not shared with any third parties, it’s not used for any form or automated processing, or decision making and is used in a way that people would reasonably expect.

It’s assumed that collecting and retaining this basic information will cause no justified adverse effect on businesses or individuals concerned and is therefore not likely to cause objection or complaint. In the event it does, please contact the Managing Director who will exercise your right to withdraw consent. In circumstances you deem appropriate, you can exercise your right to lodge a complaint with the appropriate supervisory body Information Commissioners Office.